Congratulations to April Ryan, you are the Q4 2011, $100.00 winner!

Customer Satisfaction Survey

We would like to take this opportunity to thank you for your business. We want you to know that our goal is your complete satisfaction. Please take a minute and fill out this survey to let us know how we are doing.

1. The customer service representative that helped me with my parts order was knowledgeable and thorough during our discussion?
Strongly Agree
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Strongly Disagree
If rated less than Agree please tell us how we can improve:


2. I received my parts order in a timely manner?
Strongly Agree
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Strongly Disagree
If rated less than Agree please tell us how we can improve:


3. The parts received were correct?
Strongly Agree
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Strongly Disagree
If rated less than Agree please tell us how we can improve:


4. I believe that the Kappus Parts Department is very responsive to my needs for Parts Orders, Parts Identification, Warranty Coverage’s and Emergency Needs?
Strongly Agree
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Strongly Disagree
If rated less than Agree please tell us how we can improve:


5. My relationship with the parts department at Kappus Company meets my expectations.
Strongly Agree
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Strongly Disagree
If rated less than Agree please tell us how we can improve:


Respondant Name:
Phone Number:
Company Name:
Address:
Email Address:
Order Number: